1. Standard Non-Custom Products
Eligible, unworn standard items may be requested for return within 14 days of delivery. To qualify for a return:
- Products must be unused, unwashed, unaltered, and free of stains or odors.
- Items must be returned in their original packaging with all original hangtags attached.
- Receipt or proof of purchase must accompany the return request.
2. Custom & Personalized Teamwear
Custom-manufactured apparel—including sublimated jerseys, embroidered jackets, custom-numbered uniforms, and private-label products—is generally non-returnable and non-refundable as these items are tailor-made to client specifications.
3. Defective or Incorrect Items
We stand behind our production quality. If an item arrives with a genuine manufacturing defect, stitching flaw, wrong item, or customization that materially differs from approved 2D proofs, please notify us within 7 days of delivery with:
- Your order number and customer details.
- Clear high-resolution photographs and a brief explanation of the defect or discrepancy.
4. Sizing & Artwork Proof Approvals
Clients are responsible for verifying size charts, player names, numbers, spelling, pantone colors, and logo placement prior to approving final production proofs. Items produced accurately according to approved digital mockups are not considered defective due to incorrect client selections.
5. Return Authorization (RMA)
Upon reviewing and validating a claim, our support desk will provide formal Return Merchandise Authorization (RMA) instructions and shipping guidelines. Goods must be shipped using a trackable courier service with tracking details provided to our desk.
6. Refund Processing
Approved refunds are processed following physical inspection at our facility. Initial shipping costs, destination customs tariffs, courier brokerage fees, and banking transaction charges are non-refundable unless the return is due to a confirmed manufacturing error on our part.
7. Exchanges & Remedies
Depending on the nature of the verified claim, USAXSPORTS will provide an appropriate remedy, including:
- Remaking and dispatching replacement items free of charge.
- Repairing affected items or providing store credit for future bulk orders.
- Issuing a partial or full refund for defective pieces.
8. Transit Damage
Please inspect all parcels immediately upon arrival. If outer packaging shows severe transit damage, document it with the delivery driver before signing. Report damaged shipments to us within 48 hours of receipt with photos of outer boxes and contents.
9. Start a Claim or Return
To submit a claim or inquire about a return, please get in touch through our Contact page or email us directly at info@usaxsports.com.